Delivery and Returns
Delivery Information
At Roy Broy, we strive to provide fast and reliable shipping worldwide. Here's what you need to know about our delivery process:
Shipping Origins
- All orders are shipped from our China-based warehouse.
Delivery Times
- USA, Canada, Australia: 7-14 business days
- Other countries: Please allow 15-30 business days for delivery
Tracking Information
- Once your order ships, you will receive an email with the tracking number and link.
- You can use this information to track the progress of your package.
Shipping Methods
- We use reputable international shipping carriers to ensure timely delivery.
Customs and Duties
- Please note that some countries may charge customs duties or taxes on imported goods. These charges are the responsibility of the recipient.
- We recommend checking with your local customs office for specific requirements.
Returns Policy
- We accept returns within 90 days of delivery.
- Buyer is responsible for return shipping costs.
- Please contact our customer service team for return instructions.
Damaged or Lost Packages
- If you receive a damaged package, please contact us within 3 days of delivery.
- For lost packages, please allow up to 30 days before contacting us.
Delivery Address
- Please ensure your shipping address is correct before placing your order.
- We cannot be responsible for packages sent to incorrect addresses.
If you have any questions about delivery times or tracking, please contact our customer service team at info@roybroy.com
